Service Contracts

Uptime, SLA response, PM delivery, parts exclusions, escalators, and auto-renew terms on radiation oncology equipment service agreements.

Vendor Negotiation

Aug 11, 2026

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7 min read

Bring a ranked list to the next capital meeting and put price last. Your rep is graded on the discount, not on the training days you actually want.

Yoel Bakas, +1

AI Reality Check

Jul 28, 2026

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7 min read

One question to put to your AI vendor in writing, and what a real answer looks like.

Yoel Bakas, +1

Vendor Negotiation

Jun 30, 2026

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5 min read

The vendor tracks uptime, SLA response, PM hours, parts, and first-call resolution on your account. Pull the same numbers before your renewal.

Yoel Bakas, +1

The Oncology Operator