Heather Turner spent six years as a radiation therapist at the treatment machine before she ever sat in an operations meeting. That order matters. She learned what a tight schedule does to a patient in the waiting room before she learned what it does to a margin.
Since then she's helped design and open a cancer center and run it through its first four years, directed operations across three regional centers, and launched two non-oncology infusion sites. She writes Floor to Finance: the floor view of the decisions that get made two levels up.
